RETURNS + EXCHANGES

1) If you would like to return or exchange an item, please send us an email luca@lucanua.com to say whether you would like a refund for the items purchased or exchange of items within 14 days of receipt.

2) You then have up to 60 days to return the items (but we need to know whether you wish to refund/ exchange within 14 days of receiving your items.) Once the items have been returned safely we can proceed with your request. If an item is bought as a present for someone else and therefore you need longer than 14 days please let us know at purchase.

Please note: We do not currently offer free returns and the buyer must pay for this. We ask that you send the parcel back to us using Royal Mail First Class Small Package, which will cost you up to £4.50. By selecting “Small Package” you will receive a reference code on your receipt which is your proof of postage should your items get lost coming back to us. Of course you may wish to choose a more expensive faster service like Royal Mail Special Delivery which costs up to £7.50. This is entirely up to you.

If you are returning an item from outside the UK please choose a Tracked service of your choice.

3) Returned items must be unworn with all tags, including hygiene patch, in place. For hygiene reasons, please make sure Bikini Bottoms and Swimsuits are tried on over underwear. All items will be checked on return.

4) Please write your name on a piece of paper inside the package or on the envelope so that we can identify it easily. Without this your request may take longer to process.

Returns/ exchange address:

Luca Nua
30 Oaklands Grove
W12 0JA
London

Please Note: Sale purchases may be returned for a refund if required, or exchanged for other sale items. As with any return, the items must be unworn and with all tags in place including hygiene patch.

Studio returns/ exchanges: If you are in London and wish to return or exchange an item in person, please email luca@lucanua.com to arrange a suitable time to meet in West London. This is a great option for those last minute trips when you are short on time.